APT Support is powered by a diverse and highly skilled team of technology professionals dedicated to delivering reliable, efficient, and innovative solutions across all APT Management systems. Our team structure includes:
Our development division consists of:
They work collaboratively to design, build, and maintain robust CRM, ERP, EMR, and Attorney Portal applications across the organization.
This creative team includes:
They support the organization with branding, UI/UX design, animations, training videos, and visual content.
Our support team consists of highly trained and experienced personnel distributed across Level 1, Level 2, and Level 3 support:
Level 1 Support: Immediate responders to quickly address and resolve common issues instantly.
Level 2 Support: Semi-technical specialists who respond immediately and complete 99% of issues on the same day, with a maximum resolution time of 24 hours.
Level 3 Support: Handles enhancements, new feature additions, service removals, and architectural changes. Resolution timelines range from 1–3 business days for minor work, while major development and deployment requiring stakeholder meetings, mockup approvals, and milestone planning may take 1 to 25+ weeks, depending on project size and complexity.
Every submission is routed to our centralized ticketing system, where our support team responds immediately.