At APT Support, we provide multiple ways to report issues, request enhancements, or seek assistance. Our goal is to ensure every request is handled quickly, accurately, and professionally.

Step 01

Submit Your Request

You can create a support ticket using any of the following methods:

Click “Create Ticket” on this portal
Scan the QR Code to instantly open the ticket form on your device
Send Us an Email Directly through this web portal

Choose whichever method is most convenient for you.

Step 02

Instant Acknowledgment

As soon as your ticket is submitted, our system:

Immediately acknowledges receipt
Logs your issue into our support queue
Sends you a confirmation message

Step 03

Issue Level Identification

Within the first 2–5 minutes, our team reviews your ticket and assigns it to the appropriate support level:

L1: Instant fixes and common issues
L2: Semi-technical issues, typically resolved the same day
L3: Enhancements, new features, system changes, or complex fixes

The ticket is then assigned to the most relevant team member or department.

Step 04

Communication & Clarification

If we need more details before processing your request, we will:

Call you, or
Email you

This helps us ensure accuracy before moving ahead.

Step 05

Processing & Development

Based on the type of issue:

We begin working on the fix or enhancement
Changes are first deployed on the test server
We perform internal testing, followed by demonstrations to the business team

Step 06

User Acceptance Testing (UAT)

Your team reviews the update or fix in the test environment.

After UAT approval, we proceed to production deployment.

Step 07

Final Deployment & Confirmation

Once deployed:

We update the ticket with a full summary, analysis, or technical details (as needed)
You receive a final email notification
Our support team may also call to confirm successful completion

We ensure every ticket is fully resolved and validated before closing it.